Are you using a or a dedicated/VPS environment ?
The built-in reporting in osTicket is minimal. Third-party reporting plugins integrate interactive charts, graphs, and exportable KPIs. They help managers track metrics like First Response Time (FRT), Average Resolution Time, and individual agent performance. 2. CRM and Team Integrations osticket plugins
: If you are using storage plugins, remember to also check your Ticket Attachment Settings Admin Panel > Settings > Tickets to ensure your size limits match your new storage capacity. for Microsoft or Google mail? Are you using a or a dedicated/VPS environment
Connects your helpdesk to Trello. You can automatically create a Trello card when a new ticket is opened. Average Resolution Time