The textbook is noted for its accessible teaching style and comprehensive topical coverage, specifically:
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IT infrastructure refers to the composite hardware, software, network resources, and services required for the existence, operation, and management of an enterprise IT environment. It allows an organization to deliver IT solutions and services to its employees, partners, and customers. It allows an organization to deliver IT solutions
| | Title | Key Topics | :--- | :--- | :--- | 1 | Introduction | Evolution of computer; computer basics; network and internet; computing resources; information technology; IT Infrastructure Management | 2 | IT Infrastructure | Challenges and design issues; determining customer requirements; IT Systems and Service Management processes; ITSM design patterns; IT Infrastructure Library (ITIL) | 3 | Service Delivery Process | Service Level Management (SLA); financial management; IT service continuity and capacity management; availability management | 4 | Service Support Process | Configuration, incident, problem, change, and release management (core ITIL processes) | 5 | Storage Management | Backup and storage; archive and retrieve; disaster recovery; space management; bare machine recovery (BMR) | 6 | Security Management | Computer, internet, and physical security; identity and access management; intrusion detection | 7 | IT Ethics | Intellectual property; privacy and law; computer forensics; ethics and internet; cybercrimes | 8 | Emerging Trends | E-commerce; electronic data interchange (EDI); GSM; Bluetooth and infrared technology | 9 | Case Study | Real-world case study of asset network incorporation This suggests they are looking for a PDF
Enterprise platforms like Linux (Red Hat, Ubuntu), Windows Server, and macOS.
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