If the system is managed through a Napco dealer account (such as iSeeVideo or iBridge), the password can be reset remotely through the Napco Technical Library resources.
If digital methods fail, you can perform a physical factory reset to revert the device to its "new" state (default user/password). Completely turn off the power. napco dvr password reset new
This works for most NAPCO DVRs manufactured after 2020. If the system is managed through a Napco
For gateways, hold until the red light turns solid, then release; it should begin flashing rapidly once reset. napco dvr password reset new