| Issue | Possible Cause | Solution | | :--- | :--- | :--- | | | Outdated or missing drivers; USB port failure. | Try a different USB port. Reinstall the Sentinel drivers from your original disc as described above. | | Driver Conflicts | Other software (especially Bluetooth drivers) is conflicting with the SafeNet driver. | Disable your Bluetooth driver in Device Manager and restart. If this fixes the issue, you may need to keep it disabled while using Flexi. | | Activation Fails | Incorrect activation code; SAi server unavailability. | Double-check your activation code. Ensure you have a stable internet connection and that your firewall isn't blocking the License Manager. | | "User ID and Password" Prompt | The dongle is not being read; the software is looking for a different type of license. | Verify the dongle is firmly connected. If the software still asks, your copy may not be the legitimate version or the dongle may be damaged. | | Cutter/Plotter Not Responding | The COM port settings in Flexi do not match the COM port assigned by the FTDI driver. | Go to Flexi Production Manager > Setup > Configure . Ensure the COM port number here matches the one in your Windows Device Manager under "Ports (COM & LPT)". |
: If your version 10.5 uses a physical USB dongle, ensure the latest Sentinel or HASP drivers are installed so the software can "see" the key. Why to Avoid "Password Key Upd" Blogs flexisign pro 105 password key upd
Activating the license on a new workstation. | Issue | Possible Cause | Solution |
: A specific tab in Preferences where users can add or delete passwords for protected FSFont files, ensuring compatibility with older industry-standard design assets. | | Driver Conflicts | Other software (especially