| Symptom | Likely Cause | Fix | | :--- | :--- | :--- | | | Battery depleted | Charge for 30 minutes before trying again. | | Can't find "ZOEE S1" on phone | Stuck in previous connection | Perform the Factory Reset (Steps 1-5). | | Sound cracking/stuttering | Interference or low battery | Recharge battery and move the phone closer (within 33ft). | | "Make sure device is in range" Error | Bluetooth cache issue | On your phone, go to Bluetooth > "Forget" the device, then Pair again. |
If your audio source does not support Bluetooth, or you prefer a wired connection for better latency, use the AUX port.
